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Based on 8
reviews
The approx. 6cm flex strips attached to the hip belt on the left and right back have torn multiple times or even come off, although I did not pull excessively hard on them. In most cases, the failure occurred only while wearing. It sometimes happened after a few minutes, on other days only after 2 hours. The communication with Tena Germany indicated that they felt not responsible because the product is sold in Germany but not listed. I was advised to contact the seller, who did not respond to my experience. Aside from that, the product is very good. (Translated review)
Good day Ralf, thank you for your detailed feedback. We are sorry that you had this experience with the product. Please contact our customer service via email and provide your order number. We will gladly review the case and look for a solution together with you. We take your feedback very seriously and will consider it. At the same time, we are pleased that you are otherwise satisfied with the product. Thank you for your patience and trust. Best regards Europe Incontinence
For me the best protections (Translated review)
The best for me (Translated review)
It's the best adult protection for us (Translated review)
The best complete change for me (Translated review)
Great product (Translated review)
A fantastic product that can be put on without needing four hands like regular diapers. It can be repositioned several times without damaging the product. (Translated review)
Provides no advantage over TENA FLEX MAXI (Translated review)